Terms and conditions

Introduction

These Terms and Conditions govern participation in Pilates and Yoga classes run weekly by Ruby Paton and Eleanor Swale. By booking and attending our classes, you agree to these terms. 

Instructor & Insurance

Our classes are led by experienced Pilates and Yoga instructors and are covered by insurance. These details are available on request.

Booking & Payment

-       Classes must be booked in advance via our online booking system which can be accessed through our website www.yorform.co.uk 

-       Payment must be made in full prior to the start of each class 

-       We accept payment via the link through our website.  

-       No refunds or transfers unless otherwise stated.

Cancellations & Refunds

-       We do not offer refunds except in exceptional circumstances, assessed on a case-by-case basis. 

-       If we cancel a class (e.g., due to instructor illness or adverse weather), an alternative class will be offered within the same month. 

-       Missed classes cannot be carried over to a future term or used as credit. 

Class Attendance & Catch-Ups

-       If you miss a class, you may attend an alternative session if space allows. 

-       Catch-up classes must be booked with the instructor in advance.

Instructor & Class Format Changes

-       If your usual instructor is unavailable, a substitute instructor will teach, either in-person or via Zoom. 

-       If an instructor is unable to teach in person, classes may be delivered via Zoom. 

-       You will be notified of any changes as soon as possible. 

Health & Safety 

-       Your details will be required to be submitted when you book onto your first class. 

-       You confirm that you are medically fit for Pilates by attending. 

-       Inform us of any new health issues before or at the start of class. 

-       We reserve the right to refuse participation if an instructor believes it could risk your health. 

Liability

-       Participation is at your own risk, and we accept no responsibility for injuries unless due to our negligence. 

-       We are not liable for loss or damage to personal property. 

Conduct & Behaviour

-       Respectful behaviour is expected. 

-       Any form of misconduct or abusive behaviour towards staff or participants will result in immediate removal from the class, with forfeiture of any remaining sessions. 

Lost Property

-       Personal belongings are brought at your own risk. 

-       Lost items will be kept for 28 days before being donated. 

Complaints 

-       If you have any concerns, please contact us at yorform@outlook.com or via the contact us page on www.yorform.co.uk

Changes to Terms

We may update these Terms & Conditions. The latest version will always be available upon request, and by attending classes, you confirm your acceptance.